Delivery and transportation costs
We currently deliver only in Romania at the costs indicated below.
We offer free shipping in most locations if the order value exceeds a certain amount. Orders below this value will incur a modest delivery charge, according to the costs shown.
If there is no other mention in the correspondence, the delivery period is between 2-3 working days from the moment of finalization of the order in case of refund or from the proof of payment by bank transfer or credit card payment, and most orders are processed and shipped within 24 - 48 hours from receipt.
Deliveries are made through Fan Courier and its regional partners.
In Bucuresti, livrarea este gratuita pentru comenzi cu o valoare mai mare de 150 lei. In cazul comenzilor cu o valoare mai mica de 150 lei, se taxeaza un cost fix de transport de 20 lei.
Pentru comenzi in afara orasului Bucuresti acolo unde compania de transport Fan Curier are punct de livrare cu kilometri 0 livrarea este gratuita pentru comenzi cu o valoare mai mare de 200 lei iar in cazul comenzilor cu o valoare mai mica de 200 lei, se taxeaza un cost fix de transport de 25 lei.
We want your orders to be delivered as quickly as possible, but the delivery time depends on several factors: product availability, payment method, legal holidays and the delivery volume of the courier company.
Customers will not pay additional transportation costs if a delivery is split into several parcels for technical or logistical reasons.
If RedOwl Craft cannot deliver the ordered products because RedOwl Craft itself does not have them in stock, RedOwl Craft may withdraw from the contract or will immediately inform the customer and will propose a new delivery time or a similar product. Deliveries do not include customs duties outside the EU
In order to optimally deliver the orders received, RedOwl Craft forwards the customer's e-mail address and telephone number (if provided) to the respective shipping company. This transmission is a binding part of the contractual relationship with RedOwl Craft. Therefore, customers do not have the right to choose or object to this.
Please contact customer relations team if you need additional information.